Brastel Co., Ltd. is a Tokyo-based telecommunications company established in 1996 that provides international calling services to 240 countries and territories around the world at economical 24h flat rates—servicingboth the foreign community in Japan and Japanese nationals with friends and family abroad.
The company is the only one to offer native speaking customer service in over 15 languages. Diverse cultural skills and specialized training enable Brastel’s staff to provide the highest level of service to its customers in Japan.
Brastel is also one of the first companies to implement a customized CRM technology to effectively develop customer profiles and follow-up on their specific needs. This entrepreneurial spirit was central to the launching of Brastel Smart Phonecard, the first rechargeable international prepaid card in the world that allowed customers to instantly add more credit to their cards from 42,000 convenience stores throughout Japan.
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